kela 88 Privacy Policy

This privacy policy applies to the kela 88 platform. When you register on kela 88, log in, play games, make transactions, or use any of our services, you are considered to have accepted the terms of this policy.

We believe you should have full control over your personal information. That is why kela 88 always obtains clear consent before collecting data and does not use collected information beyond its stated purpose. Alongside reading this policy, our Terms and Conditions will give you a complete picture of the service.

This policy may change at any time. For significant changes, we will notify you by email at your registered address or via a notice on the platform. Continuing to use the platform after a change is considered acceptance of the updated policy.

kela 88 collects certain information as needed to provide its services. This information falls into two main categories:

2.1 Information You Provide Directly

What you provide yourself during registration or account management:

• Full name and date of birth (for age verification — minimum age to use the service is 21+)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment information — relevant details for bKash, Nagad, Rocket, Upay, or bank accounts
• Preferred language and preferred method of contact

2.2 Automatically Collected Information

What is recorded automatically while you use the platform:

• Device type, operating system, and browser version
• IP address and date and time of connection
• Game play history, betting patterns, and session duration
• Deposit and withdrawal transaction records
• Data obtained from cookies and similar tracking technologies

Collected information is used only for the specific purposes listed below. kela 88 never sells this information to advertisers.

3.1 Account Management and Security

Your information is needed to complete the registration process, verify your identity, ensure account security, and prevent unauthorised access.

3.2 Transaction Processing

Payment information is used to process deposits and withdrawals smoothly. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000 — verifying these limits also requires your information.

3.3 Service Improvement

By analysing which games are played most, when the platform is most active, and where technical issues occur, kela 88 continually improves the quality of its service.

3.4 Communication and Support

Your contact information is used to provide 24/7 support via live chat or email. Relevant notices, transaction confirmations, and policy updates are also sent to you.

3.5 Fraud Prevention

Automatic data analysis is carried out to detect multiple account creation, bonus abuse, and suspicious transactions.

kela 88 does not sell your personal information to third parties. However, for operational purposes, limited information may be shared with specific parties:

4.1 Payment Processors

Relevant financial information must be shared with the respective payment providers to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer. These providers also follow their own privacy policies.

4.2 Technology Service Providers

Our technology partners have limited access to information for the purposes of game operation, server maintenance, and security testing. They operate under strict confidentiality agreements.

4.3 Legal Obligations

kela 88 will disclose information when required to do so under applicable laws of Bangladesh or by court order.

kela 88 has put in place several technical and organisational measures to keep your information secure:

• SSL Encryption: All data exchanged between you and our servers on the platform is encrypted using SSL technology.
• Access Control: Only authorised staff can access your information, and every access is recorded in logs.
• Two-Factor Verification: An OTP-based verification system prevents unauthorised logins.
• Regular Security Reviews: Regular audits are conducted to identify vulnerabilities in the system.
• Data Minimisation: No information is collected beyond what is strictly necessary.

However, no one can guarantee complete security on the internet. You also have a responsibility — do not share your password with anyone, and inform us immediately if you notice anything suspicious.

The kela 88 website uses cookies. Cookies are small text files stored in your browser that help retain session information on your next visit.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login status and manage secure sessions — the platform cannot function without these.
• Functional Cookies: Used to save your language preference, game settings, and other personalised experiences.
• Analytics Cookies: Used to understand how the platform is used — which pages are visited most and where errors occur.

6.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

kela 88 retains your information for as long as your account is active or as needed to operate the service. Even after account closure, some information may be kept for a specified period for the following reasons:

• Resolution of legal disputes
• Audit records of financial transactions
• Fraud prevention investigations
• Compliance with applicable legal obligations

Once the purpose for retention has ended, information is securely deleted or anonymised.

As a kela 88 member, you have the following rights regarding your own information:

8.1 Right to Access

If you wish to know what information is held on your account, contact our support team. If you send a request by email, a response will be provided within the specified timeframe.

8.2 Right to Correction

If any of your information is incorrect or outdated, you can request a correction through your account settings or via the support team.

8.3 Right to Close Your Account

You may close your kela 88 account at any time. After account closure, processing of your information for personalisation purposes will stop. The Responsible Gaming guidelines contain details on account self-restrictions and temporary breaks.

8.4 Right to Withdraw Consent

Any consent you have given to receive marketing messages can be withdrawn at any time. However, it is not possible to stop sending essential account-related communications.

All kela 88 services are for those aged 21 or above (21+). We do not intentionally collect information from anyone under 21. Age verification is mandatory at registration. If it comes to our attention that information from a minor has been collected, that account and the associated information will be deleted immediately.

While using the kela 88 platform, you may be directed to payment gateways or other third-party services. These third parties have their own privacy policies and kela 88 has no control over their operations. You should therefore read their privacy policies before using these services.

kela 88 may update this privacy policy when necessary. If changes are made, the new date will be noted at the top of this page, and registered users will be notified by email for significant changes. Continuing to use the platform after a policy change means you have accepted the new terms.

For answers to general questions about using the platform, see our Frequently Asked Questions.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali and English

We aim to respond to your complaint within 72 business hours.