kela 88's commitment to responsible gambling
kela 88 believes that entertainment is only genuine when enjoyed in a controlled and informed way. On this page you will learn how to set limits on your play, when to take a break, and where to get help if you need it.
Gambling should be a form of entertainment, not a burden
Joining kela 88 means entering an entertainment platform — not a guaranteed way to earn money. Slots, live casino, or cricket betting — all outcomes depend on chance. That is why it is important to decide your budget and time limit before each session.
We want every user to play comfortably and with full awareness. It is every player's responsibility to properly understand the terms and conditions for depositing, placing bets, and withdrawing on the kela 88 platform.
If you feel your gambling habits are getting out of control, you will find detailed support information in our FAQ section, and you can also use the tools below right away.
Self-control tools
kela 88 provides several direct tools that let you manage your gambling habits in a conscious way.
Daily / weekly deposit limit
Decide in advance how much you will deposit within a set period. Once a limit is set, changing it requires a 24-hour wait — this keeps you from depositing more on impulse.
Maximum loss limit
Set the maximum amount you are willing to lose in a single session or in a week. Once the limit is reached, your session ends automatically, making it easier to avoid larger losses.
Session time limit
Set a time limit for how long you play in one go. When the set time is up, the platform will remind you to take a break.
Reality check reminder
You will receive automatic notifications at set intervals showing how long you have been playing and how much you have won or lost so far — a simple way to stay aware.
Temporary account pause
If you feel you need some distance, you can temporarily close your account for anywhere from 24 hours to 30 days. You will not be able to log in during the break.
Long-term self-exclusion
If you feel you need a long break, activate self-exclusion for six months or more. Contact our 24/7 live chat right now to do so.
When it is important to be careful
If any of the situations below apply to you or someone you know, do not ignore them. Recognising the signs early prevents the problem from growing.
- You keep betting to recover lost money — and each time you bet more.
- You are spending long hours playing while cutting back on eating, sleeping, or time with family.
- You are borrowing money for gambling, dipping into savings, or unable to pay bills.
- You are hiding your gambling decisions or the amounts you bet from family or friends.
- When you are not playing, you feel restless, irritable, or have difficulty concentrating.
- You have tried to stop on your own but could not — you keep coming back.
- After a loss, you feel depressed, angry, or hopeless for a prolonged period.
No one under 21 is permitted
To open an account at kela 88 and take part in any betting or casino activity, you must be at least 21 years old. We verify age at registration and may request identification in cases of doubt.
If there are minors in your household, use password protection on your devices and make sure they cannot access your kela 88 account. If someone in your family is struggling, contact a professional counsellor or mental health support centre — family support is the most effective first step on this path.
Under our privacy policy, information related to a user's age and identity is kept strictly confidential and is not shared with third parties.
kela 88's responsible gambling commitment
We are not just an entertainment platform — we are committed to the long-term wellbeing of our users. Our team monitors for unusual behaviour around the clock and reaches out directly to users when needed.
Where to get help
Acknowledging a problem takes courage. Reach out through any of the channels below — you are not alone.
kela 88 live chat
Contact our 24/7 live chat at any time, any day. Support is available in Bengali and English. Requests to activate self-exclusion or close an account are processed immediately.
Contact by email
If you are not comfortable talking on chat, you can also reach our support team by email. If you describe your situation in detail, we will do our best to find the right solution for you.
Family and professional advice
Let someone you trust in your family know. Also consider reaching out to a mental health professional or addiction counsellor — this kind of professional support has a proven track record of helping people overcome such problems.
Everyday tips
Before you start playing, decide the maximum time and money you are willing to spend. Make this decision with a clear head, not in the middle of a session. If you lose, accept it as the cost of entertainment rather than chasing it with more bets.
Even when you are on a winning streak, keep yourself in check — do not let a good day turn into a big loss. Take regular breaks, drink water, and get some fresh air. Do not let gambling become your only source of enjoyment — maintain a healthy balance with family, friends, hobbies, and work.
Never place large bets while under the influence of alcohol or when you are under emotional stress. Gambling decisions should always be made with a clear mind. To learn more about your experience with kela 88, you can read about us.